27-03-2019 12:23 PM
Last Thursday (21st March), I decided to take my Early Upgrade offer and so went through the process of picking a phone (Pixel 3 XL 64GB Clearly White). Once Id chosen the phone and the plan upgrade, I paid the Early Upgrade fee and then went about my day.
I did get an email saying my Order was on its way, however its now 5+ days and I have heard nothing from EE further, nor from DPD. The phone was slated as a 24hr delivery in stock etc etc.
Any advice folks can offer, or a clue as to when I may receive the handset. My biggest concern is that despite taking the money from me it simply shows on my ee account as a credit balance for the early fee + £20 to the handset...
Online chat has been no help really beyond assuring me I will get the handset at some point, no date given or anything.
28-03-2019 07:44 AM
I have the app, and nothing on there.
What troubles me is the Early Upgrade Fee has been taken and yet on my posted images it still says awaiting confirmation of a delivery date.
Should I be ringing CS now, or visiting a store to make enquiries?