On Sunday 8th March, I visited the Touchwood Solihull store and placed an upgrade order for a Samsung S20 Ultra and paid a £25 reservation fee. I was told to expect the phone in up to 2-3 weeks. Unfortunately, lockdown closed the Solihull store within this period and I have heard nothing further about my order and the Galaxy earbuds that were part of the offer on 8th March. I realise the Solihull store will not open again until lockdown with free movement is reintroduced but am very worried about my new phone order now nearly 9 weeks after the order was placed. Many thanks, Keith Baker
Once your new phone is available, a member of our team will contact you to check if you’d still like to receive this and, if so, we will arrange sending this to you directly. We have taken all of the phones out of our shops.
