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Update on my phone upgrade

Toni0147
Investigator
Investigator

Hi, just wondering if I can get an update on my order. I went for the Sony Xperia 1, 128gb with free speaker. I have the order confirmation, but 2 and a half days later and I am  still waiting. Obviously there's a bigger thing going on but some help will be very gratefull.

Thanks 

1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

Good Afternoon @Toni0147

 

Thanks for coming to the community. 

 

I have checked this device and it is showing as in stock with few remaining. 

 

I would recommend giving us a call so we can look into the order further for you. 

 

Katie 🙂

View solution in original post

7 REPLIES 7
Northerner
Grand Master
Grand Master

Hi @Toni0147 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

I have, order is confirmed but has been like that since Thursday morning. 

AmyLCheek35
Contributor
Contributor

I am having the same problem ordered a Samsung galaxy s20 2 days ago and still nothing . I keep getting told on here by EE when its ready to be delivered they will contact me. I get the situation but you would think they could keep us updated on our orders 

Katie_B
EE Community Support Team

Good Afternoon @Toni0147

 

Thanks for coming to the community. 

 

I have checked this device and it is showing as in stock with few remaining. 

 

I would recommend giving us a call so we can look into the order further for you. 

 

Katie 🙂

Katie_B
EE Community Support Team

Hi there @AmyLCheek35

 

I have responded to your other thread

 

Speak soon, 

 

Katie 🙂

@Katie_B, I called and they had to cancel the order and re-do with same deal.

Thank yiu for your help. 

 

Leanne_T
EE Community Support Team

Thanks for coming back to us and letting us know @Toni0147

 

Hope to see you around the community in future 🙂

 

Leanne.