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Tracking timed out?

AmyAxx
Explorer

‎07-05-2018 10:43 AM

Hey,

 

I Ordered an iPhone SE over a week ago but delivery update says ‘tracking timed out?’ 

 

How is can I resolve this and receive some delivery information? 

 

Item was was in stock at the time of order so was lead to believe it would be on its way in 48 hours. 

 

Thanks in advance,

Amy

0 Helpful
3 REPLIES 3
Profile closed
Not applicable

‎07-05-2018 10:54 AM - edited ‎07-05-2018 10:55 AM

@AmyAxx The EE online order tracker is a complete waste of time IMHO; it never seems to work now.  

 

You will need to ring EE sales on 0800 956 6000 to chase the order.

0 Helpful
AmyAxx
Explorer
In response to Profile closed

‎07-05-2018 11:42 AM

unable to call as they won’t speak to me over the phone as it’s my mother in laws account. However we’ve set it all up and she doesn’t know any more then we do! 

 

Just want to track delivery! 

0 Helpful
Leanne_T
EE Community Support Team
In response to AmyAxx

‎08-05-2018 07:45 AM

Hello there @AmyAxx

 

Thanks for coming to the community.

 

Was the iPhone showing in stock when you placed the order?

 

Have either of you received an email confirming the order?

 

Thanks, Leanne.

0 Helpful