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Track delivery of Ps4

Pahardi
Explorer

‎26-08-2018 12:53 PM

I'm trying to track the delivery of a Ps4 bundle ordered on 23 July as part of the Xperia offer. The phone arrived a month ago but no sign of the Ps4 and no communication from anyone. Ee call centre advised 21 days which has obviously passed. 

0 Helpful
4 REPLIES 4
Northerner
Grand Master
Grand Master

‎26-08-2018 03:51 PM

Hi @Pahardi

 

There is no customer account access on these forums so you will need to call CS on 150 about any outstanding gift/promotion.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Christopher_G
EE Community Support Team

‎27-08-2018 07:58 AM

Hi @Pahardi

 

Have you had a chance to speak to customer services?

 

They should be able to confirm the order for you and find out when it'll arrive.

 

Chris

0 Helpful
Pahardi
Explorer
In response to Christopher_G

‎28-08-2018 05:14 PM

Thanks Chris, 

I spoke to CS again and they confirmed that it had'nt been actioned yet. They said they had forwarded to the Processing team who would be in touch in 3 days, so hopefully works out. 

0 Helpful
James_B
EE Community Support Team
In response to Pahardi

‎28-08-2018 05:23 PM

Thanks for letting us know @Pahardi Smiley Happy

 

Please keep us updated.

 

James

0 Helpful