by Wigwam Investigator
Investigator

Theres was an offer with my phone how do I claim my gift

How do claim my free gift

15 REPLIES 15
by
EE Community Support Team

Re: Theres was an offer with my phone how do I claim my gift

Hi @Wigwam.

 

Thanks for coming to the community 🙂

 

Do you know what gift it was?

 

There are different ways to claim gifts depending on what the offer was 🙂

 

Jon

by Wigwam Investigator
Investigator

Re: Theres was an offer with my phone how do I claim my gift

Hi it's a galaxy watchSent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Theres was an offer with my phone how do I claim my gift

Thanks, @Wigwam.

 

Very good choice of phone!

 

To claim the watch, you just need to fill out a Samsung claim form 🙂

 

Let me know how you get on with this.

 

Jon

by Louisab28
Explorer

Re: Theres was an offer with my phone how do I claim my gift

I can't find how to claim my PS4 bundle after buying my new Sony phone. I can find terms and conditions only but no instructions. 

by TomRob Investigator
Investigator

Re: Theres was an offer with my phone how do I claim my gift

The PS4 redemption page is down... not a great start to this promotion. They've got us on contract, but we're not able to get our incentives. Hmmm... not too fair. 

Sony EE no redemption.jpg

by Omicronpersei12
Explorer

Re: Theres was an offer with my phone how do I claim my gift

Yep 493 error! This isn't good. I understand that ee can't manage this from themselves and need to go via a 3rd party however I bought the phone and signed up for a 24 month contract because of the PlayStation bundle. The connection should be checked prior to the date of release. 

This isn't good customer service especially for repeat customers like myself (also have ee broadband). It doesn't do a lot to foster brand loyalty.

Please can you get this corrected as soon as possible.

Highlighted
by Louisab28
Explorer

Re: Theres was an offer with my phone how do I claim my gift

This was the sole reason I opted for this phone. It is poor customer service and I will be returning the handset within the 14 day cooling off period if it isn't rectified 

by Ree78 Investigator
Investigator

Re: Theres was an offer with my phone how do I claim my gift

I am having the same problem. Was sent a link and it doesn’t even work!! Awful service EE

 

by TomRob Investigator
Investigator

Re: Theres was an offer with my phone how do I claim my gift

@Louisab28  Me too. No way I'd have had a Sony phone without the PS4. 

by
EE Community Support Team

Re: Theres was an offer with my phone how do I claim my gift

Hi all

 

There was a small hiccup with the website this morning.

 

You can claim the free gift by heading to https://claimyourgift.co.uk.

 

There's an updated option on there to send an email to Kondor customer services with your claim information before the 17/10/19.

 

After that, you should be able to process the claim on the online form.

 

Thanks for your patience.
 

Chris

by Omicronpersei12
Explorer

Re: Theres was an offer with my phone how do I claim my gift

Hi Chris, thanks for taking the time to find and share this information. 

I've checked the original web address and they've updated it to say there is a problem and they are trying to fix it. 

 

by Sampson56 Investigator
Investigator

Re: Theres was an offer with my phone how do I claim my gift

PS4 Bundles 

by
EE Community Support Team

Re: Theres was an offer with my phone how do I claim my gift

Good Afternoon @Sampson56

 

Thanks for coming to the community. 

 

Please provide further information regarding your query so I can help further. 

 

Katie 🙂

 

by Lisab79
Visitor

Re: Theres was an offer with my phone how do I claim my gift

There was an offer when I purchased my phone. Free Bud headphones. I was sent a link but deleted it. How do Claim my free gift?

by Brilliant Contributor
Brilliant Contributor

Re: Theres was an offer with my phone how do I claim my gift

@Lisab79 

 

https://www.samsung.com/uk/galaxy-buds-offer/

 

Tells you here how you go about claiming.

 

Good choice the buds are a great piece of kit. I have them myself.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions