30-09-2019 06:27 PM
Thanks for coming to the community 🙂
Do you know what gift it was?
There are different ways to claim gifts depending on what the offer was 🙂
14-10-2019 08:39 AM
I can't find how to claim my PS4 bundle after buying my new Sony phone. I can find terms and conditions only but no instructions.
14-10-2019 08:54 AM
The PS4 redemption page is down... not a great start to this promotion. They've got us on contract, but we're not able to get our incentives. Hmmm... not too fair.
14-10-2019 09:12 AM
Yep 493 error! This isn't good. I understand that ee can't manage this from themselves and need to go via a 3rd party however I bought the phone and signed up for a 24 month contract because of the PlayStation bundle. The connection should be checked prior to the date of release.
This isn't good customer service especially for repeat customers like myself (also have ee broadband). It doesn't do a lot to foster brand loyalty.
Please can you get this corrected as soon as possible.
14-10-2019 09:20 AM
This was the sole reason I opted for this phone. It is poor customer service and I will be returning the handset within the 14 day cooling off period if it isn't rectified
14-10-2019 03:11 PM
There was a small hiccup with the website this morning.
You can claim the free gift by heading to https://claimyourgift.co.uk.
There's an updated option on there to send an email to Kondor customer services with your claim information before the 17/10/19.
After that, you should be able to process the claim on the online form.
Thanks for your patience.
14-10-2019 07:20 PM
Hi Chris, thanks for taking the time to find and share this information.
I've checked the original web address and they've updated it to say there is a problem and they are trying to fix it.
09-11-2019 02:55 PM
Good Afternoon @Sampson56.
Thanks for coming to the community.
Please provide further information regarding your query so I can help further.
14-11-2019 02:32 PM
There was an offer when I purchased my phone. Free Bud headphones. I was sent a link but deleted it. How do Claim my free gift?
14-11-2019 02:39 PM