by Matthewkb1999 Investigator
Investigator

Still haven’t received my phone

So I ordered an iPhone 11 pro, Apple Watch and AirPods on the 28th of last month and phoned up EE the next day to confirm everything and they told me my phone should arrive on the 1st. That day comes and I received no texts emails or any of the products I ordered so I left it a week just incase the delivery was late. Yesterday I called EE yet again to see what was going on and they told me as I ordered multiple items I should go and pick them up from my local store and if they don’t have them in stock they should be delivered to me today. I went to the store and they told me they couldn’t give me any of my products as they were already out for delivery and should arrive today but yet again I’ve had absolutely nothing 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Still haven’t received my phone

Hi @Matthewkb1999

 

Thanks for coming back to me.

 

I have sent you a private message to get some details.

 

Leanne 🙂

 

5 REPLIES 5
by
EE Community Support Team

Re: Still haven’t received my phone

Afternoon @Matthewkb1999

 

Thanks for coming to the community.

 

Did you place the order online for delivery to an EE Store?

 

Have you had any texts from DPD to advise your order is going to be delivered?

 

Also, have you received the Watch and AirPods?

 

Leanne.

by Matthewkb1999 Investigator
Investigator

Re: Still haven’t received my phone

I ordered online for the items to be delivered to my house

 

I haven’t received any texts from DPD at all

 

And no I haven’t received the watch or airpods either

by
EE Community Support Team

Re: Still haven’t received my phone

Hi @Matthewkb1999

 

Thanks for the quick reply.

 

If you have your order number from your confirmation email can you track your order online?

 

Once we have your items, you’ll receive a text from DPD to tell you it’s on the way the day before your delivery.

 

Leanne.

 

 

 

 

 

by Matthewkb1999 Investigator
Investigator

Re: Still haven’t received my phone

I’ve tried using my order number but it always says “Sorry, we can't show your order details right now.”


Both the people on the phone and in the store have said that my order is out for delivery 

 

by
EE Community Support Team
Solution

Re: Still haven’t received my phone

Hi @Matthewkb1999

 

Thanks for coming back to me.

 

I have sent you a private message to get some details.

 

Leanne 🙂

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions