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Status of my order

AssignableJack
Visitor

‎10-07-2020 08:10 PM

I made an order on Sunday for a Samsung A21s as an upgrade. The confirmation e-mail came that night. I've heard nothing since. The order number is xko280227055. It has not worked on the order tracker.

 

 

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎10-07-2020 08:55 PM

Hi @AssignableJack 

 

If the order tracker isn't working then you will need to call EE CS on 150 for an update.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team

‎11-07-2020 08:05 AM

Morning @AssignableJack

 

Thanks for coming to the community.

 

As soon as we have an update on your order you will receive another email with an update, you will also get a text from DPD the day before your delivery.

 

If you would like to get your order checked, please give us a call and our Mobile Care team will get this looked into for you 🙂

 

Leanne.

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