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Sony Phone & PS4

Nocaed
Contributor
Contributor

I took out a Sony phone in store on July 20th. I was told in-store that the PS4 would be with me in 8-10 days. Then I was told posted in 14 days. Then I was told posted in 30 days. 

 

During which time I was told by both staff in store and customer services on the phone that I could not cancel. 

 

Please can you let me know when I should expect delivery of the playstation? As I took this phone out so I could gift it for a friend. Their birthday has been and gone. 

 

Many thanks

Carl

3 REPLIES 3
Jon_K
Former EE Employee

Hi @Nocaed.

 

Welcome to the community. 

 

We aim to dispatch the PlayStation within 30 days of taking out your phone.

 

Let us know when yours arrives.

 

Jon

That is frustrating... Seeing as I was told very different waiting times before.

 

I have read other posts on here where people have been left waiting beyond 30 days for confirmation of it being posted.

 

Are there any assurances I can be provided other than what you have said?

Jon_K
Former EE Employee

Hi @Nocaed.

 

I've sent you a private message to get some more information from you. 

 

Please have a look and get back to me.

 

Jon