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20-05-2020 11:23 PM
I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.
i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order
21-02-2020 10:41 PM
O2 and cpw Vodafone are giving delivery dates nearer to end of March on ultra.... Any one heard of ultra delayed?
21-02-2020 11:04 PM
The Ultra is the most popular variant.
It hasnt been delayed just a lot of demand which Samsung wont be able to fulfill on release day.
My guess is if you pre order ultra now you wont get it on release. Samsung states on its website it is out of stock and not available to order at the moment.
22-02-2020 07:44 AM
OK that's cool .. I order about hour after unpacked event so hopefully will be OK lol
22-02-2020 06:24 PM
Hi all I was wondering what are the chances of the s20 ultra's being delayed on the release date.
I hope that for our lovely ee members everything goes to plan this year😋,
My pre-order was confirmed on the 12 of February, so I hope that when it comes to the delivery date there's no delay for us all.
Gazza
22-02-2020 07:46 PM
Has anyone else who pre ordered the ultra had texts saying you must return your old device (Anytime upgrade) 2 weeks before the release meaning no phone
22-02-2020 07:57 PM
I ordered at arbour 8.30 on 11th after unpacked event got xkn no...... Confirmation etc.... Following day msg to say contact EE which I did via chat..... They just wanted to confirm order etc etc and ovine trade in condition etc.... Confirmed old phone must be sent 14 days AFTER receiving new one
22-02-2020 09:54 PM
That's a lot better than Samsung, haha. I have 7 days to send in my trade in S10+ phone
23-02-2020 07:48 AM
Hi there @Beany96
Thanks for coming back to the community 🙂
If you get in touch with Brightstar they will make sure you don't need to return the phone until you get your new Samsung, you can email them at eeconsumer.uk@brightstar.com or give them a call on 0208 7323 798
Have a lovely Sunday.
Thanks 🙂
Leanne.
29-02-2020 01:45 PM
Hi guys
Has anyone else had any change to their s20 ultra order confirmation,mines changed from awaiting confirmation to expected delivery date 10 March 2020.