13-03-2019 05:15 PM
Ordered my new samsung s10+ last Thursday and it's still not even been dispatched rang up yesterday and told it will be dispatched today but hasn't been dispatched getting fed up of waiting now it was released on Friday surely they must have enough phones
13-03-2019 05:42 PM
@dixonkaty96 if you actually read some of the threads, you would find that you are not the only one to have to wait, and this is down to high demand and Samsung not delivering enough of the phones, but as soon as one becomes available for you, you will be notified.
This seems to happen when new phones come on the market and demand outstrips supply, this is with every network the same and possibly in every country the same.
I would suggest you ring customer service to find out, as here we cannot give you the DPD app or by clicking on help and then tracking my order at the top of this page.
14-03-2019 08:05 AM
Thanks for coming to the community.
We’re working with Samsung to get your phone to you as soon as possible.
As soon as we have further information the tracking tool will be updated.
You will also receive a text from DPD to tell you it’s on the way the day before your delivery.
14-03-2019 08:24 AM
I spoke to someone last night and they didn't have a clue what was going on only thing he said was that he has ordered the phone as well and having to wait bit hard to believe but okay was given no reassurances at all EE cs are to be honest terrible I no it isn't their fault about delay apprentley but to let customers no what's happening is probably a good thing to do
14-03-2019 09:04 AM
I ordered mine on the 6th and he said if I ordered it then I would receive 7 days from launch ( meaning I would get it tomorrow) but after a phone call yesterday they are now saying dispatch 7 days from launch ☹️ Also they have changed my order to now showing on track ? But it still has not been dispatched so I'm not hopeful of it being dispatched today for delivery tomorrow as they have none to dispatch at the moment lol.
hope you get better luck than what I'm getting