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Samsung S20 ultra order status

Rob_merrett01
Explorer

‎26-03-2020 06:59 PM

I pre-ordered a Samsung S20 ultra on 5th March. 

When I spoke to EE cust services they said they had a to wait to see how much stock they would get and since then I haven't had any update by text and the app doesn't let me see my plans and add one etc. 

 

Does anyone know what the current state of play is with deliveries. 

 

Obviously I know that Corona virus has put certain restrictions but I know other delivery services are operational etc. 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎26-03-2020 07:14 PM

Hi @Rob_merrett01 

 

It's not a question of delivery it's manufacturing in South Korea and then shipping the devices.

 

There are a few sourced handsets but supply us limited and will be for some time.



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Rob_merrett01
Explorer
In response to Northerner

‎26-03-2020 07:42 PM

Thanks for the reply. Before I was told 31st March. Obviously I was being
realistic so wasn't expecting that's to be the case but thought it best to
check in really. Cheers
0 Helpful
Aliasi1
Investigator
Investigator

‎27-03-2020 01:31 PM

I’m in the same situation mate I pre ordered 8th March and I haven’t got any updates on the EE order status thing nor have I got any delivery notification from DPD I honestly don’t think we will receive it by the 31st. Let me know if u have received it though.

0 Helpful