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S10+ Ceramic Pre Ordered No show - EEs Response

LarryViper
Investigator
Investigator

‎15-03-2019 03:10 PM

I Spoke to EE on the phone today and asked when would I recieve my pre-ordered phone, I was told "When we have them in stock", when I asked what does that mean, they told me I could be waiting weeks/months.

I pointed out that it says In stock, Expected dispatch with in 7 days on the EE website, they said I dont do the website and you will get it when we have them in stock,

I was also told I can go and get one from an EE shop if they had them if I wanted it now, but when I asked if I would I get the pre order Bugs they replied NO! ( Not very helpful )

To top it off I was asked if i wanted to cancel, which  I explained to them I would,  if I could get the Pre order Buds from any other company,  but I can't as the date has now passed for pre ordering, but still checking.

I understand its not EEs fault as to the stock sent to them, but at least have the decency to give potential customers all the information.

"When will I get my order?" 

"You will get it when we have it"  

Put that on the website or make it clear to people before ordering!!!!

 

14 REPLIES 14
jamieholt
Established Contributor
Established Contributor
In response to LarryViper

‎15-03-2019 06:49 PM

@LarryViper 

 

Every phone says 'in stock' man. Because it is in stock.. The issue is there isn't enough stock for the amount of orders received.. So EE are slowly but surely working through them in date order. Go and look at the 128gb version of the S10+ and you'll notice it says 'now in stock' opposed to 'available to order'.

 

Not condoning the situation, but your claim of misinformation isn't exaclty solid.

Prakash26
Valued Contributor
Valued Contributor
In response to jamieholt

‎15-03-2019 06:52 PM

Iam soory so how does a person that ordered on the 6th get it before the person that ordered earlier?how is that?

LarryViper
Investigator
Investigator
In response to jamieholt

‎15-03-2019 07:03 PM

Yes totally agree with you and legally i am sure they are covered, Just wish they would be honest when you speak to them on the phone, every one I have spoke to today have said the phones are not in stock that is why there has not been any dispatch time. One person said if they were in stock you would get it tomorrow, but as they have posted I am sure it will turn up some time soon, its a shame Pre Order does not mean recieve by relase date, need to check the small print next time.

0 Helpful
Martle
Contributor
Contributor
In response to Prakash26

‎15-03-2019 07:08 PM

I was thinking the same thing to be honest. But I can't answer that one guess am just lucky. I was expecting it on the 20th. 

@Prakash26 wrote:

Iam soory so how does a person that ordered on the 6th get it before the person that ordered earlier?how is that?

 

0 Helpful
Zach1
Visitor

‎15-03-2019 07:22 PM

Called them Thursday and apparently, they told me they will have them in stock in 2 weeks. I ordered mine on 7th so I don't have high hopes.

0 Helpful