by LarryViper Investigator
Investigator

S10+ Ceramic Pre Ordered No show - EEs Response

I Spoke to EE on the phone today and asked when would I recieve my pre-ordered phone, I was told "When we have them in stock", when I asked what does that mean, they told me I could be waiting weeks/months.

I pointed out that it says In stock, Expected dispatch with in 7 days on the EE website, they said I dont do the website and you will get it when we have them in stock,

I was also told I can go and get one from an EE shop if they had them if I wanted it now, but when I asked if I would I get the pre order Bugs they replied NO! ( Not very helpful )

To top it off I was asked if i wanted to cancel, which  I explained to them I would,  if I could get the Pre order Buds from any other company,  but I can't as the date has now passed for pre ordering, but still checking.

I understand its not EEs fault as to the stock sent to them, but at least have the decency to give potential customers all the information.

"When will I get my order?" 

"You will get it when we have it"  

Put that on the website or make it clear to people before ordering!!!!

 

14 REPLIES 14
by Prakash26 Valued Contributor
Valued Contributor

Re: S10+ Ceramic Pre Ordered No show - EEs Response

On the same boat

by jamieholt Established Contributor
Established Contributor

Re: S10+ Ceramic Pre Ordered No show - EEs Response

@LarryViper 

 

Bare in mind that this information is only from about 5 people.. But from the date they ordered to getting the phone, it took a solid 14 days amongst bascially all of them.

 

Also.. If you look, it actually says - 'Available to order', not 'in stock'.

by Martle Contributor
Contributor

Re: S10+ Ceramic Pre Ordered No show - EEs Response

I ordered my on the 6th of March and just got a email saying it will be delivered on the Monday the 18th 

by Prakash26 Valued Contributor
Valued Contributor

Re: S10+ Ceramic Pre Ordered No show - EEs Response

Ordered mine on the 4th still nothing 

by
EE Community Support Team

Re: S10+ Ceramic Pre Ordered No show - EEs Response

Good Afternoon, 

 

We're really sorry but a manufacturer delay means your Samsung S10 Plus won't arrive as we expected. We're working Samsung to get it to you as soon as possible and we'll keep you updated as soon as we know more. 

 

You can track your order using our online tracker. 

 

Katie

by LarryViper Investigator
Investigator

Re: S10+ Ceramic Pre Ordered No show - EEs Response

Why does your website not reflect your statement, the site shows : 

In stock

Available to order. Expect dispatch within 7 days to you or your local EE store

 

I have screen shot of that for a complaint I will put in with EE and samsung, you could say that this false advertising as I dont see any where on there that there is a manufacturer delay

But at leaste now I know I can now expect to wait what ever lenth of time EE or Samsung want to take to send out my order

by Grand Master
Grand Master

Re: S10+ Ceramic Pre Ordered No show - EEs Response

@LarryViper   It clearly says available to order expect dispatch within 7 days.  So it’s not in stock and it’s not a guarantee it will be 7 days

 

026CCF27-6667-42D7-8FD9-32BB4B544305.png

by LarryViper Investigator
Investigator

Re: S10+ Ceramic Pre Ordered No show - EEs Response

Thanks for screen shot as you see in that pic The piture or symbol of a Van in green and next to it -

In stock.

by killyouridols08 Established Contributor
Established Contributor

Re: S10+ Ceramic Pre Ordered No show - EEs Response

"Expect" is the key word here I feel. We all know its slightly underhand, but can't see how legally it's incorrect. Been a pretty poor release but Samsung seem to be slow to ship devices it seems. Majority of UK networks are in the same boat.

by jamieholt Established Contributor
Established Contributor

Re: S10+ Ceramic Pre Ordered No show - EEs Response

@LarryViper 

 

Every phone says 'in stock' man. Because it is in stock.. The issue is there isn't enough stock for the amount of orders received.. So EE are slowly but surely working through them in date order. Go and look at the 128gb version of the S10+ and you'll notice it says 'now in stock' opposed to 'available to order'.

 

Not condoning the situation, but your claim of misinformation isn't exaclty solid.

by Prakash26 Valued Contributor
Valued Contributor

Re: S10+ Ceramic Pre Ordered No show - EEs Response

Iam soory so how does a person that ordered on the 6th get it before the person that ordered earlier?how is that?

Highlighted
by LarryViper Investigator
Investigator

Re: S10+ Ceramic Pre Ordered No show - EEs Response

Yes totally agree with you and legally i am sure they are covered, Just wish they would be honest when you speak to them on the phone, every one I have spoke to today have said the phones are not in stock that is why there has not been any dispatch time. One person said if they were in stock you would get it tomorrow, but as they have posted I am sure it will turn up some time soon, its a shame Pre Order does not mean recieve by relase date, need to check the small print next time.

by Martle Contributor
Contributor

Re: S10+ Ceramic Pre Ordered No show - EEs Response

I was thinking the same thing to be honest. But I can't answer that one guess am just lucky. I was expecting it on the 20th. 


@Prakash26 wrote:

Iam soory so how does a person that ordered on the 6th get it before the person that ordered earlier?how is that?


 

by Zach1
Visitor

Re: S10+ Ceramic Pre Ordered No show - EEs Response

Called them Thursday and apparently, they told me they will have them in stock in 2 weeks. I ordered mine on 7th so I don't have high hopes.

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