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Tanya_24
Visitor

I returned my phone and it’s been delivered and signed for, but EE hasn’t sent me a text to confirm it. I am getting annoyed cause all the team is doing is going around in circles saying call here and call there Plus charging me. I am being told to call the maintenance care team but they said they can’t help. I have spoken to many people and all I am asking is to change my account to my old one. The warehouse is waiting for  Ee. I called on Friday and they said my account would be back to my  Previous plan, but I am still waiting.    

2 REPLIES 2
David
Brilliant Contributor
Brilliant Contributor

Hi @Tanya_24 

 

Welcome to the EE Community,

 

unfortunately here on the community there isnt any account access I would suggest speaking to customer services again so they can rectify any issues on your account for you.

 

Thanks,

 

David.

Leanne_T
EE Community Support Team

Morning @Tanya_24

 

Thanks for coming to the community.

 

I have replied to your private message this morning 🙂

 

Speak to you soon.

 

Leanne.