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by Contributor
Contributor

Provisional License expired, can't collect

So i went to the EE shop yesterday to collect my item i handed over my license but i was told its expired so they cannot accept it. I have ordered a new passport but because of Brexit they say it will take a further few weeks before i get it.

 

What happens now? surely its still obviously me on the photo whether or not its expired, anyone with common sense can see that right?  

 

Its effecting my work now as i've been using one of those  old text and call Nokia's for a while and really need this phone, i tried another credit check which failed, the shop doesn't answer the phone what are my options? 

14 REPLIES 14
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by Contributor
Contributor

Re: Out of date ID

i tried to collect my phone today from an EE shop, they refused my provisional because it was out of date, how frustrating. 

 

If someone in your home has the same surname as you and they dont accept your ID, you can ask that person to sign for you.

 

For me its really annoying, the shop needs to send it back to EE, i need to then email them to say i received a text saying it was returned, then they will send the item  to my home and i will ask my brother to sign for me, what a damn inconvenience, will take over a week. 

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by Investigator
Investigator

Re: Out of date ID

My sister ID got accepted out of date before so let’s hope 

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by Contributor
Contributor

Re: Out of date ID

was that instore or delivery to home? i guess its because they have to scan the ID for me the machine said it was out of date 

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by Contributor
Contributor

Re: Provisional License expired, can't collect

Also why is my birth certificate a long with my provisional not acceptable? 

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by
EE Community Support Team

Re: Provisional License expired, can't collect

Hi @afgzeeuk

 

Welcome to the community.

 

In order to purchase or pick up a phone from store, you need one of the following forms of ID:

 

  • Passport from any country (valid and in date)
  • Photographic driving license (valid and in date)

 

Sorry to hear this is affecting your work. If you're able to order over the phone, a family member with the same surname would be able to sign on your behalf.

 

Chris

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by Contributor
Contributor

Re: Provisional License expired, can't collect

i tried ordering again, it was declined due to me having to pay 3 months worth of bills on the line i have already taken out.

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by
EE Community Support Team

Re: Provisional License expired, can't collect

Hi @afgzeeuk,

 

You'll be able to reorder once your first order is returned and cancelled.

 

Hope this helps.

 

James

 

 

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by Contributor
Contributor

Re: Provisional License expired, can't collect

will it involve another credit check? i don't want to be rejected because of this small issue? 

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by
EE Community Support Team

Re: Provisional License expired, can't collect

Hi @afgzeeuk,

 

Don't worry, our sales team will be able to place an order using your existing credit check.

 

James

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by Contributor
Contributor

Re: Provisional License expired, can't collect

Thank you. Just wish to clarify will i get a text informing me when my device has been sent back, as different people are saying different things.

 

Also because it was the last one in stock i was hoping to get that exact package sent back to me which is why i ask. 

 

Thanks. 

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by
EE Community Support Team

Re: Provisional License expired, can't collect

Good Morning @afgzeeuk

 

Once your parcel has been scanned back into the warehouse you will receive a text message notification. 

 

Katie 🙂

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by Contributor
Contributor

Re: Provisional License expired, can't collect

how long does it take to get back to the warehouse? still waiting... would have thought it would have made it back by now? 

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by
New Member

Re: Provisional License expired, can't collect

I’ve got my order I got a new order as the other delivery company wouldn’t accept my ID I phone up and dpd delivered it and accepted my out of date passport as they only needed the numbers Onit

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by
EE Community Support Team

Re: Provisional License expired, can't collect

Hi @afgzeeuk.

 

You'll get a text as soon as your return has been scanned in.

 

Sorry for any delay.

 

Jon

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