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04-04-2020 09:03 AM
Hi I pre ordered a samsung S20 ultra end of February on annual upgrade, I paid £25 deposit. What will happen regarding this as stores are shut but I have paid for this service?.
04-04-2020 10:34 AM
Hi @Swebb78
You will need to take it up with the shop when it open again. It's unlikely they will have your handset in stock as they are in high demand, but as a result of the virus they aren't getting produced, shipped so stock is extremely low.
Thanks
05-04-2020 09:04 AM
Hi @Swebb78.
Welcome to the community.
Once your new phone is available, a member of our team will contact you to check if you’d still like to receive this and, if so, we will arrange sending this to you directly. We have taken all of the phones out of our shops.
Jon