Phone upgrade

[DanielR83]

My Samsung Galaxy s20 plus 5g is over 3 weeks late with nothing mentioned or any updates or any delivery date how about you let your customers know and updated on what's going on

[Leanne_T]

Hi @DanielR83

Thanks for coming back to the community.

What variant of the Samsung Galaxy S20+ 5G did you order?

Did you receive a confirmation email?

Speak soon 🙂

Leanne.

[DanielR83]

Hi it's the cosmic grey , I have an order number starting with xko 

[Leanne_T]

Hi @DanielR83

Thanks for coming back to me.

What size did you order, was this the 512GB or 128GB?

Leanne.

[DanielR83]

128 gb

[DanielR83 · Accepted solution]

I ordered the phone on the 14th of February I've never received a text all I have is a screenshot of the transaction with the order number 

[Leanne_T]

Thanks @DanielR83

If you give us a call on 150 our Mobile Care team will have access to your account, and get your order looked into and give you an update. 

Let me know how you get on.

Leanne.