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Phone dispatch

RikSteiner90
Explorer

‎15-06-2018 05:09 PM

Just wondering when my phone is gonna be dispatched...it’s been 5 days from order and received nothing???

0 Helpful
4 REPLIES 4
Chris_B
Grand Master
Grand Master

‎15-06-2018 05:59 PM

@RikSteiner90  This is a public forum so unfortunately we can not answer that and you’ll need to call customer services.  

0 Helpful
Lee_H
Legend
Legend

‎15-06-2018 06:45 PM

Hi @RikSteiner90 and welcome to the community.

 

Have you double checked your spam/junk folder to make sure no documents have been sent there?

 

Many thanks,

 

Lee



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0 Helpful
RikSteiner90
Explorer
In response to Lee_H

‎15-06-2018 11:14 PM

Hi

 

the email confirmation says i will receive a text when the phone has been dispatched. I haven’t received any other documentation other than the confirmation.

 

the phone was ‘low stock’ so I’m assuming it’s just taking a while to get new stock...just wondering about the delay.

 

many thanks

0 Helpful
Leanne_T
EE Community Support Team
In response to RikSteiner90

‎16-06-2018 08:08 AM

Good Morning @RikSteiner90

 

Thanks for coming back to the community.

 

If you get in touch with our customer service team, they will be able to check the order for you and give you an update.

 

Hope you have a great weekend 🙂

0 Helpful