02-01-2019 10:25 AM
Orderd an iPhone over a week ago still waiting for delivery confirmation Iv tried ringing customers service but can’t bevause I’m on pay as you go and for some reason you charge
is there anyway of change to a phone that’s in stock ?
02-01-2019 10:28 AM
Welcome to the EE Community,
If you ring 0800 956 6000 opt 2 opt 4 from a landline it will get you through to someone that can help you.
02-01-2019 10:29 AM
As stated in my actual post I can’t contact that number as I am on pay as you go and don’t have a land line !
02-01-2019 10:34 AM
Did you order it from an EE store? There you have no "change-of-mind" return rights. Only orders online or by phone have a 14-day cooling-off period.
02-01-2019 10:41 AM
I don’t want to cancel I want a phone !!
and I can’t ring the numbers as I don’t have credit !
02-01-2019 10:53 AM
By changing your order you will be cancelling the existing order & replacing it by a new 1. So did you order it in a shop?
02-01-2019 11:50 AM
@B3x1blu34u, Did you not get a tracking number? You could then look online by clicking on help and track my order, otherwise there is nothing we can do here in the forum, as you have to ring customer service.
If you have something like Skype or Viber, then you can ring them for free using the 0800 number, but if your order has been completed and is being sent to you, then you will have to wait until it comes to you before sending it back, if you want a different phone, which I gather is not the case.
It has been the holidays with bank holidays, so orders may be delayed, that is what happens when doing it around this time of year, I suspect.
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