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by B3x1blu34u
Explorer

Orders a phone over a week ago is there any way I can change the order

Orderd an iPhone over a week ago still waiting for delivery confirmation Iv tried ringing customers service but can’t bevause I’m on pay as you go and for some reason you charge 

 

is there anyway of change to a phone that’s in stock ?

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: Orders a phone over a week ago is there any way I can change the order

Hi @B3x1blu34u

 

Welcome to the EE Community,

 

If you ring 0800 956 6000 opt 2 opt 4 from a landline it will get you through to someone that can help you.

by B3x1blu34u
Explorer

Re: Orders a phone over a week ago is there any way I can change the order

As stated in my actual post I can’t contact that number as I am on pay as you go and don’t have a land line !

by Grand Master
Grand Master

Re: Orders a phone over a week ago is there any way I can change the order

Did you order it from an EE store? There you have no "change-of-mind" return rights. Only orders online or by phone have a 14-day cooling-off period.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by B3x1blu34u
Explorer

Re: Orders a phone over a week ago is there any way I can change the order

I don’t want to cancel I want a phone !!

and I can’t ring the numbers as I don’t have credit !

by Grand Master
Grand Master

Re: Orders a phone over a week ago is there any way I can change the order

By changing your order you will be cancelling the existing order & replacing it by a new 1. So did you order it in a shop?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by B3x1blu34u
Explorer

Re: Orders a phone over a week ago is there any way I can change the order

No orderd online 

by Brilliant Contributor
Brilliant Contributor

Re: Orders a phone over a week ago is there any way I can change the order

@B3x1blu34u, Did you not get a tracking number? You could then look online by clicking on help and track my order, otherwise there is nothing we can do here in the forum, as you have to ring customer service.

 

If you have something like Skype or Viber, then you can ring them for free using the 0800 number, but if your order has been completed and is being sent to you, then you will have to wait until it comes to you before sending it back, if you want a different phone, which I gather is not the case.

 

It has been the holidays with bank holidays, so orders may be delayed, that is what happens when doing it around this time of year,  I suspect.

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