by Xxleanne82xX
New Member

Ordered wrong phone,can I take back instore and swap it?

My partners ordered the wrong colour phone for my son over the phone,can he take back in store and swap it as its a Christmas present,the one he got sent hasn't been used and is still sealed in the box-thanks

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Ordered wrong phone,can I take back instore and swap it?

Hi @Xxleanne82xX

 

Welcome to the Community,

 

Unfortunately you would need to contact EE channel returns on 0800 079 0103 to return it then reorder it.

 

 

by
EE Community Support Team

Re: Ordered wrong phone,can I take back instore and swap it?

Hi @Xxleanne82xX

 

Welcome to the community. 

 

This sounds like something I would do. 

 

Was it an upgrade or a new line with a new number?

 

Chris

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