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Ordered wrong phone,can I take back instore and swap it?

Xxleanne82xX
Visitor

My partners ordered the wrong colour phone for my son over the phone,can he take back in store and swap it as its a Christmas present,the one he got sent hasn't been used and is still sealed in the box-thanks

2 REPLIES 2
David
Brilliant Contributor
Brilliant Contributor

Hi @Xxleanne82xX

 

Welcome to the Community,

 

Unfortunately you would need to contact EE channel returns on 0800 079 0103 to return it then reorder it.

 

 

Christopher_G
EE Community Support Team

Hi @Xxleanne82xX

 

Welcome to the community. 

 

This sounds like something I would do. 

 

Was it an upgrade or a new line with a new number?

 

Chris