03-01-2019 10:58 AM
Hi i ordered an upgrade on the 30/12/18 by using the discount code that i got with my blue light card and I'm still waiting for it to be delivered. When i track my order it just says that they can't give me any information at the moment but I'll receive a text when it's due for delivery. Initially it said on the order despatched within 1 day.
I've never waited this long for a phone upgrade but realise it was over new year.
Tried calling EE but can't get through to speak to anyone due to the automated system.
Would anyone at EE be able to shed some light and has anyone else had this issue?
Apologies for long message 🙂
03-01-2019 12:00 PM
@are you having it delivered to a store or home? You can download the DPD app which will show you when DPD are expecting your item for delivery. Just use the same mobile and email address you used for the order.
if you need to chase this further, just ring 150 and select the option to upgrade to get you through to an advisor. Hopefully it’s just the bank holidays that have slowed things down.
03-01-2019 12:09 PM
03-01-2019 01:56 PM
Thank you for your replies, I've finally managed to get through and there was a problem with the despatch. So it's due for delivery on Monday.
Thank you again, hopefully it is sorted.
Happy New year
03-01-2019 02:04 PM
Thanks for coming back to let us know @Anna-69.
Feel free to come back to the community any time 🙂
Happy New Year to you too!