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Ordered iPad last week still waiting.

Grensteve
Investigator
Investigator
 
8 REPLIES 8
Northerner
Grand Master
Grand Master

Hi @Grensteve 

 

Have you checked EE order tracking?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Yes it’s says order confirmed that was on 26/03/2020. 
cant understand why it’s taking so long. 

Katie_B
EE Community Support Team

Hi @Grensteve.

 

Thanks for providing the above information

 

What colour and memory size did you order? I would love to see if I can find more information.

 

Katie 🙂

Hi Kate it’s an iPad Pro 12.9-inch 2020
128GB Space Grey.

Order number xko**********

 

Mod edit [please don't post personal information on the community].

Katie_B
EE Community Support Team

Hi @Grensteve

 

This looks to be in stock with dispatch expected within 1 working day. 

 

I would recommend giving us a call so our mobile care team can check your order. 

 

Katie 🙂

Tried calling but unable to get through. 

Katie_B
EE Community Support Team

Hi @Grensteve

 

Sorry about the hold time, we are extremely busy. 

 

I would recommend trying again later or if you wish you can continue to wait and an agent will be with you as soon as possible. 

 

Katie 🙂