Ordered early upgrade, but haven’t received anything from DPD

[Ben_Miller]

I ordered an early upgrade, I received the confirmation email, but when I went to enter my tracking number in today, there’s nothing. Says to wait for an update to the order. As it says 24 hour delivery, I’m confused why I haven’t got my phone. Haven’t received any email or text from DPD either. Please can someone explain... 

Thanks in advance

[Chris_B]

@Ben_Miller is it a tracking number or an XKN number?  A XKN number is a order number not a tracking number.   

[Ben_Miller]

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It’s an xko number, does this make a difference? Just don’t understand 😕

[Chris_B · Accepted solution]

@Ben_Miller  That’s not a tracking number. Your order has been accepted but it hasn’t been processed that’s why you don’t have a tracking number.   I’ll would give customer services a call about this.  You’ll have to do this tomorrow now though. 

[Ben_Miller]

Okay thank you! Hopefully I’ll get it sorted!

[Christopher_G]

Hi and thanks for ordering with EE, @Ben_Miller. 🙂

Let us know how you get on speaking to the Mobile Care team.

Chris