Ordered an accessory over a week ago and it's not been dispatched

[AlexV98]

Hi it's been over a week and I have had no word on the accessory I ordered to be attached to my bill, and I'm completely unable to track it and I would just like to know what's going on

Order number : **************

[mod edit: removed personal information from the forum]

[Leanne_T]

Hi there @AlexV98

Thanks for coming here.

What have you ordered?

Did this show in stock when you placed the order?

Leanne.

[AlexV98]

Hi, it was the beats pill plus add on for my contract, and as far as I know it was still in stock

[Leanne_T]

Hi @AlexV98

Thanks for confirming 🙂

If you give us a call on 150 our Mobile Care team will be able to get the order looked into and give you an update on the delivery 🙂

Leanne.

[AlexV98]

Cool thanks ☺️

[Leanne_T]

No problem @AlexV98

Let me know how you get on 🙂