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Order

Zaraja
Contributor
Contributor

Hi, I’m currently with o2 but my contract is now up and I’ve seen a better deal on EE. 

I ordered a phone online yesterday just after 1pm. I received an email straight after with a xko number but I haven’t received anything since then. 

How long does it normally take? I’m guessing they have to do credit checks etc but I thought they were all done at the time of purchase. Thanks 

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @Zaraja

 

Welcome to the community. 🙂

 

It's usually processed and dispatched by DPD pretty quickly. You would have received an email from us by now if there were a problem with the credit check.

 

Was the phone you ordered in stock? Have you had anything from DPD yet?

 

Chris

Hi Chris, thanks for the reply.
It said the phone was in stock and usually dispatched within 1 day. I still haven’t received anything from EE or the DPD

Thanks

Sent from my iPhone
Christopher_G
EE Community Support Team

Cool, thanks @Zaraj

 

If you're worried about your order, our Mobile Care team would be able to check it for you.

 

There are some contact numbers and a link for the live chat service under the 'EE' section of the get in touch help page.

 

Chris 🙂