Highlighted
by Investigator
Investigator

Order delivery

Hi I ordered my new iPhone 11 Pro Max last night. Was told it was in stock and would be delivered today. My EE still says it hasn’t been despatched, can you confirm? 

6 REPLIES 6
Highlighted
by Grand Master
Grand Master

Re: Order delivery

@6ibbo   This is just a public forum that has no access to your account you’ll need to call customer services about this.   

Highlighted
by
EE Community Support Team

Re: Order delivery

Good Afternoon @6ibbo

 

Thanks for coming to the community. 

 

What colour and memory size did you order?

 

Speak soon, 

 

Katie 🙂

Highlighted
by Investigator
Investigator

Re: Order delivery

I ordered the 64gb space grey model.

 

Thanks 

Highlighted
by
EE Community Support Team

Re: Order delivery

Thanks for getting back to me @6ibbo

 

I have checked this and it is showing as available to order. We’ll deliver to you or your local EE store as soon as we receive stock from Apple.

 

Katie 🙂

Highlighted
by Investigator
Investigator

Re: Order delivery

Hi Katie_B

 

I was told it was in stock yesterday so I’ve already placed the order and was told I’d receive it today? 

Highlighted
by
EE Community Support Team

Re: Order delivery

Hi @6ibbo

 

Did you place this order over the phone?

 

Our current status for this device is we are awaiting stock from Apple.

 

If you placed this before this changed then I would recommend giving us a call

 

Katie 🙂

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