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Order delivery

6ibbo
Investigator
Investigator

Hi I ordered my new iPhone 11 Pro Max last night. Was told it was in stock and would be delivered today. My EE still says it hasn’t been despatched, can you confirm? 

6 REPLIES 6
Chris_B
Grand Master
Grand Master

@6ibbo   This is just a public forum that has no access to your account you’ll need to call customer services about this.   

Katie_B
EE Community Support Team

Good Afternoon @6ibbo

 

Thanks for coming to the community. 

 

What colour and memory size did you order?

 

Speak soon, 

 

Katie 🙂

I ordered the 64gb space grey model.

 

Thanks 

Katie_B
EE Community Support Team

Thanks for getting back to me @6ibbo

 

I have checked this and it is showing as available to order. We’ll deliver to you or your local EE store as soon as we receive stock from Apple.

 

Katie 🙂

Hi Katie_B

 

I was told it was in stock yesterday so I’ve already placed the order and was told I’d receive it today? 

Katie_B
EE Community Support Team

Hi @6ibbo

 

Did you place this order over the phone?

 

Our current status for this device is we are awaiting stock from Apple.

 

If you placed this before this changed then I would recommend giving us a call

 

Katie 🙂