by Yell

Online upgrade

I tried to upgrade my phone on the 13th, received a tracking number and the information sent out looked like it was going to be sent out within 24 hrs as it was in stock. I have sinced tried using my tracking number to trace my order and get a message saying that there is no information. Why is this? 

by Legend

Re: Online upgrade

Hi @Yell 


You best call CS on 150 and ask about your order, as that does sound strange.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
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