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10-01-2019 05:50 AM
Hello there
I made an online order for an iphone 7 a couple of weeks ago, i recieved an email to say that it had been dispatched and out for delivery with DPD to my local EE store on the 4th of Jan but I've recieved no updates on when it's going to arrive from DPD or from EE. DPD haven't given me a tracking number.
Is there anyway i can get up update on where my new phone is?
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31-05-2020 11:08 AM
31-05-2020 11:17 AM
Thanks for coming back to me.
I would suggest giving our Mobile Care team a call on 150, so we can check this for you, the iPhone 7 is currently showing available to order in 32GB and 128GB.
They will check your account and help you with the order.
Let me know how you get on.
Leanne.
31-05-2020 11:23 AM
31-05-2020 11:29 AM
No problem @scarface0121
The 32GB is showing in stock for you.
I am sorry I have no account access, our Mobile Care team will give you all the details you need if you get in touch with them 🙂
Thanks.
Leanne.