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Online Order - out for dispatch no further update

Dan_T
Investigator
Investigator

Hello there

 

I made an online order for an iphone 7 a couple of weeks ago, i recieved an email to say that it had been dispatched and out for delivery with DPD to my local EE store on the 4th of Jan but I've recieved no updates on when it's going to arrive from DPD or from EE. DPD haven't given me a tracking number. 

 

Is there anyway i can get up update on where my new phone is?

13 REPLIES 13
it is a 64gb black iphone 7
Leanne_T
EE Community Support Team

Hi @scarface0121

 

Thanks for coming back to me.

 

I would suggest giving our Mobile Care team a call on 150, so we can check this for you, the iPhone 7 is currently showing available to order in 32GB and 128GB.

 

They will check your account and help you with the order.

 

Let me know how you get on.

 

Leanne.

 

 

 

 

are you able to get my DPD tracking number and sorry it was a 32gb
Leanne_T
EE Community Support Team

No problem @scarface0121

 

The 32GB is showing in stock for you.

 

I am sorry I have no account access, our Mobile Care team will give you all the details you need if you get in touch with them 🙂

 

Thanks.

 

Leanne.