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Online Order - out for dispatch no further update

Hello there

 

I made an online order for an iphone 7 a couple of weeks ago, i recieved an email to say that it had been dispatched and out for delivery with DPD to my local EE store on the 4th of Jan but I've recieved no updates on when it's going to arrive from DPD or from EE. DPD haven't given me a tracking number. 

 

Is there anyway i can get up update on where my new phone is?

1 SOLUTION

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EE Community Support Team
Solution

Re: Online Order - out for dispatch no further update

Hi @Dan_T,

 

Don't worry, if it has been lost, we'll be able to get a replacement sent out for you.

 

Please get in touch with customer services so we can take a quick look at your order.

 

Thanks

 

James

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13 REPLIES 13
by
EE Community Support Team

Re: Online Order - out for dispatch no further update

Good Morning @Dan_T.

 

Welcome to the community.

 

Was there an option to track the order in the email from DPD?

 

I'd recommend contacting the store to see if they received it.

 

Let us know how you get on.

 

Jon

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Investigator

Re: Online Order - out for dispatch no further update

Evening Jon

 

No I haven't recieved any correspondence from DPD, I've only had a dispatch notice sent via email from EE with an order number, which I assume is EE's order number. It said the phone was out for delivery with DPD as of the 4th of Jan. I've checked the store that I was getting delivered the phone delivered to, they haven't recieved anything either.

 

A bit concerned it's been lost, especially since I've paid a £50 advance on it already. 

 

Any help you can provide would be great.

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EE Community Support Team
Solution

Re: Online Order - out for dispatch no further update

Hi @Dan_T,

 

Don't worry, if it has been lost, we'll be able to get a replacement sent out for you.

 

Please get in touch with customer services so we can take a quick look at your order.

 

Thanks

 

James

View solution in original post

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Investigator

Re: Online Order - out for dispatch no further update

Hi James

 

Thanks for that, sound advice 🙂 phoned customer services who informed that it had been delivered to the store, turns out the store actually did have it (so I'm not sure what the problem was when I went in there on Wednesday - who knows!) but DPD hadn't sent me a delivery update for when they delivered it. But my new phone is here and very pleased with it!

 

From looking at some of the threads on here this isn't unusual, would recommend to anyone ordering online and getting goods delivered to stores, if EE have dispatched it to DPD but you haven't heard anything from DPD for a few days that you ring customer services/check in store to see if something has been delivered. 

 

Thanks again!

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EE Community Support Team

Re: Online Order - out for dispatch no further update

Good Morning @Dan_T

 

Thanks for coming back to us and letting us know, I am happy you like your new device!

 

Have great weekend, 

 

Katie 🙂

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Investigator

Re: Online Order - out for dispatch no further update

hello ive ordered a iphone 7 and i had a call saying that he is going to order it for next day and he took my details and i haven't heard anything since so when is my iphone going to be delivered because this is getting ridiculous now

 

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Re: Online Order - out for dispatch no further update

Hi @SCARFACE

 

When did you get that phonecall?


Chris

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Investigator

Re: Online Order - out for dispatch no further update

like 5 to 6 days now
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EE Community Support Team

Re: Online Order - out for dispatch no further update

Hi @scarface0121 

 

Thanks for coming back to us.

 

Did you receive an order confirmation email?

 

Could you let me know the size and colour iPhone 7 you ordered?

 

Leanne 🙂

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Investigator

Re: Online Order - out for dispatch no further update

it is a 64gb black iphone 7
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EE Community Support Team

Re: Online Order - out for dispatch no further update

Hi @scarface0121

 

Thanks for coming back to me.

 

I would suggest giving our Mobile Care team a call on 150, so we can check this for you, the iPhone 7 is currently showing available to order in 32GB and 128GB.

 

They will check your account and help you with the order.

 

Let me know how you get on.

 

Leanne.

 

 

 

 

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Investigator

Re: Online Order - out for dispatch no further update

are you able to get my DPD tracking number and sorry it was a 32gb
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EE Community Support Team

Re: Online Order - out for dispatch no further update

No problem @scarface0121

 

The 32GB is showing in stock for you.

 

I am sorry I have no account access, our Mobile Care team will give you all the details you need if you get in touch with them 🙂

 

Thanks.

 

Leanne.

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