Highlighted
by
Explorer

No trade

I recently upgraded my phone but in the upgrade I traded my old phone as part of the package. I havent yet received an envelope to post back my old phone in. Is this still going ahead? 

5 REPLIES 5
Highlighted
by Grand Master
Grand Master

Re: No trade

@staticxmachine   You will need to call customer services about this as this is a public forum that has no access to your account. 

Highlighted
by
EE Community Support Team

Re: No trade

Morning @staticxmachine

 

Welcome to the community.

 

When did you upgrade your phone?

 

Did you complete your upgrade online or over the phone?

 

Speak soon 🙂

 

Leanne.

Highlighted
by
Explorer

Re: No trade

Hi thanks for the reply.

 

I received my new phone about a month and ordered it online.

Highlighted
by Grand Master
Grand Master

Re: No trade

@staticxmachine   Have you called customer services about this yet ?  

Highlighted
by
EE Community Support Team

Re: No trade

Hi there @staticxmachine

 

Thanks for coming back to me.

 

I have sent you a private message on here for some details.

 

Speak soon 🙂

 

Leanne.

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