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30-01-2020 06:48 PM
I recently upgraded my phone but in the upgrade I traded my old phone as part of the package. I havent yet received an envelope to post back my old phone in. Is this still going ahead?
30-01-2020 08:43 PM
@staticxmachine You will need to call customer services about this as this is a public forum that has no access to your account.
31-01-2020 08:57 AM
Morning @staticxmachine
Welcome to the community.
When did you upgrade your phone?
Did you complete your upgrade online or over the phone?
Speak soon 🙂
Leanne.
02-02-2020 06:07 PM
Hi thanks for the reply.
I received my new phone about a month and ordered it online.
02-02-2020 06:10 PM - edited 02-02-2020 06:11 PM
@staticxmachine Have you called customer services about this yet ?
03-02-2020 08:41 AM
Hi there @staticxmachine
Thanks for coming back to me.
I have sent you a private message on here for some details.
Speak soon 🙂
Leanne.