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No text from EE or DPD regarding Delivery of my phone

WilliamOsirian
Investigator
Investigator

I ordered my phone on early Wednesday morning and received no confirmation that my delivery was dispatched so I had to phone customer service and had to go through security questions with them, they said my phone would be delivered to the EE shop today, but I received no text from either EE or DPD about my order, I went to check in the shop anyway and they said they haven’t received it yet. I am getting a little concerned as I have still not received a text or email from either parties about an update on my order? Is this normal? Should I wait a little longer or phone Customer Service again?

3 REPLIES 3
James_B
EE Community Support Team

Hi @WilliamOsirian,

 

Welcome to the EE Community. 🙂

 

Was the phone you ordered in stock?

 

Which phone was it?

 

Thanks

 

James

daniellondon
Contributor
Contributor

Did you get it in end?

daniellondon
Contributor
Contributor

Did you get it?