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No order number

Nikkij
Investigator
Investigator

‎04-04-2020 08:20 AM

I recently placed an order for a upgrade through chat.

I have received all the emails that the lady who I spoke with said I would but no order number to keep track of the delivery.

I was told the phone would be with me yesterday before 6.00 but no sign. My DPD account shows no sign of any parcels (and yes it’s registered to the same email).

I appreciate things may be taking more time than usual at the moment but I would expect this to be communicated with me at point of sale.

 

Is there any way I can find out my order number or what’s happening?

have tried private messenger but no response.

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎04-04-2020 10:47 AM

Hi @Nikkij 

 

You will need to check EE order tracking:

 

https://myaccount.ee.co.uk/orderdetails

 

DPD will text you when your order is due to be delivered. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Nikkij
Investigator
Investigator
In response to Northerner

‎04-04-2020 11:18 AM

I understand all that but can not track an order without an order number which was not on the confirmation email.

how do I get an order number?

0 Helpful
Leanne_T
EE Community Support Team
In response to Nikkij

‎05-04-2020 08:58 AM - edited ‎05-04-2020 09:00 AM

Hi there @Nikkij 

 

Welcome to the community.

 

If you give our Mobile Care team a call on 150, they will be able to check your account and get the order number for you.

 

They can also give you an update on your upgrade delivery.

 

Let us know how it goes 🙂

 

Leanne.

0 Helpful