09-04-2020 11:46 PM - edited 09-04-2020 11:48 PM
I placed an order online a couple of days ago and it said it would be dispatched within a day.
I have had no further email or texts confirming anything further. I can understand if there was a delay due to current circumstances, but all I have is an email saying within 1 day.
I tried the online tracker but is says I can use it (the error message doesn't give an specifics so is pretty unhelpful)
How can I chase this?
Solved! See the answer below or view the solution in context.
10-04-2020 10:35 AM
Hi @Riftstar
Welcome to the EE Community,
unfortunately here on the community there isn't any account access if you call 150 a CS advisor will be happy to check the status of your order.
Thanks,
David.
10-04-2020 10:35 AM
Hi @Riftstar
Welcome to the EE Community,
unfortunately here on the community there isn't any account access if you call 150 a CS advisor will be happy to check the status of your order.
Thanks,
David.
18-04-2020 11:31 AM
Hi @David
The EE website says that the call centres are closed 7 days a week (opening at 11.02am & closing at 11.02am) but if I actually dial 150 I get told a wait of over an hour.
I dont mind waiting if I'm actually able to speak to someone but the information provided is conflicting
I hope everyone is as well as can be given the current circumstances
19-04-2020 08:36 AM
Hi, I am in the same situation. Ordered a device 3 days ago and have had no delivery update at all.
have you now received your product?
19-04-2020 08:48 AM - edited 19-04-2020 08:49 AM
Morning @Afrench99
Thanks for coming to the community.
Did you receive a confirmation email after you placed your order?
Could you let me know which device you have ordered?
Thanks 🙂
Leanne.
19-04-2020 08:55 AM
Hi Leanne,
I got a confirmation email that said in stock usually delivered with 24 hours with all the order details on that’s was Thursday.
it’s an Apple Watch, series 5 40 mm in pink and gold.
many thanks
19-04-2020 09:17 AM
Hi @Afrench99
Thanks for coming back to me.
Did you make a payment for the Apple Watch when you placed your order?
You will get a text message form DPD the day before your delivery to let you know your device is on the way 🙂
Leanne.
19-04-2020 09:20 AM
Hi,
I didn’t make a payment as it’s a pay monthly contract.
Is it possible to advise a rough time frame of what to expect for delivery?
many thanks
19-04-2020 09:33 AM
I’ve had a text that delivery is today.
many thanks
19-04-2020 09:34 AM