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No order confirmation

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Birdkeira1
Investigator
Investigator

‎07-05-2020 01:06 AM

I paid of my contract and upgraded to a new phone which said would be delivered within 24 hours. I understand with the current covid 19 situation this may be different. I haven't recieved any confirmation about my order or when it is coming. The phone was in stock when I ordered and still says in stock now. I have paid a lot of money so what has happened?

 

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David
Brilliant Contributor
Brilliant Contributor

‎07-05-2020 02:03 AM - edited ‎07-05-2020 02:04 AM

Hi @Birdkeira1 

 

Welcome to the EE Community,

 

If you call freephone 0800 317 720 a customer service advisor will be able to provide with you a update on your upgrade order.

 

Thanks,

 

David.

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David
Brilliant Contributor
Brilliant Contributor

‎07-05-2020 02:03 AM - edited ‎07-05-2020 02:04 AM

Hi @Birdkeira1 

 

Welcome to the EE Community,

 

If you call freephone 0800 317 720 a customer service advisor will be able to provide with you a update on your upgrade order.

 

Thanks,

 

David.