No order confirmation

[Davidjay]

I upgraded my phone online, have an order number. But not recieved any confirmation email for this specific order from ee, also it will not let me track status of order using the order number i have online? Has my order go through at all ?

[Jon_K]

Hi @Davidjay.

Welcome to the community.

I'm glad to hear you've upgraded, but sorry to hear you haven't had a confirmation email.

Could you check your junk/spam folders?

Have you had any texts from DPD?

Jon