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No order confirmation for an add to plan?

Mrbaldwin
Investigator
Investigator

I ordered a TV with add to plan on Saturday, I had no email or texts regarding confirmation. Called CS on Tuesday to be told it's gone to DPD. No reference or anything was given. Cannot track the order on EE or DPD. Add to plan is on my bill and I paid upfront and have no idea when the product is coming...

1 SOLUTION

Accepted Solutions

Just arrived via parcelforce. Luckily I'm off work.

View solution in original post

6 REPLIES 6
Chris_B
Grand Master
Grand Master

@Mrbaldwin  DPD will text you the day of delivery with a time slot,  you’ll be given the chance to change this time also.     If I remember correctly you’ll get a confirmation also the day before about a delivery to your address from DPD. 

Just arrived via parcelforce. Luckily I'm off work.

Leanne_T
EE Community Support Team

Hi @Mrbaldwin

 

Thanks for letting us know you have received your TV.

 

Come back to the community anytime.

 

 

Hi, how long did you wait after placing the order? I myself ordered a tv and i was told next day deliver but i still havent recieved it. Thanks

James_B
EE Community Support Team

Hi @Neon2,

 

Welcome to the EE Community. 🙂

 

When did you place your order?

 

Have you received any tracking information from DPD?

 

Thanks

 

James

Was two days, via parcelforce no confirmation was given