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by Mrbaldwin Investigator
Investigator

No order confirmation for an add to plan?

I ordered a TV with add to plan on Saturday, I had no email or texts regarding confirmation. Called CS on Tuesday to be told it's gone to DPD. No reference or anything was given. Cannot track the order on EE or DPD. Add to plan is on my bill and I paid upfront and have no idea when the product is coming...

1 SOLUTION

Accepted Solutions
by Mrbaldwin Investigator
Investigator
Solution

Re: No order confirmation for an add to plan?

Just arrived via parcelforce. Luckily I'm off work.

6 REPLIES 6
by Grand Master
Grand Master

Re: No order confirmation for an add to plan?

@Mrbaldwin  DPD will text you the day of delivery with a time slot,  you’ll be given the chance to change this time also.     If I remember correctly you’ll get a confirmation also the day before about a delivery to your address from DPD. 

by Mrbaldwin Investigator
Investigator
Solution

Re: No order confirmation for an add to plan?

Just arrived via parcelforce. Luckily I'm off work.

by
EE Community Support Team

Re: No order confirmation for an add to plan?

Hi @Mrbaldwin

 

Thanks for letting us know you have received your TV.

 

Come back to the community anytime.

 

 

by Neon2
New Member

Re: No order confirmation for an add to plan?

Hi, how long did you wait after placing the order? I myself ordered a tv and i was told next day deliver but i still havent recieved it. Thanks

by
EE Community Support Team

Re: No order confirmation for an add to plan?

Hi @Neon2,

 

Welcome to the EE Community. 🙂

 

When did you place your order?

 

Have you received any tracking information from DPD?

 

Thanks

 

James

by Mrbaldwin Investigator
Investigator

Re: No order confirmation for an add to plan?

Was two days, via parcelforce no confirmation was given

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