by AnnNi Investigator
Investigator

No info on tracker

I ordered my upgrade to Huawei p30 11 days ago and when trying to track the delivery, it's saying can not show any info. When I've done the order, it was in stock; and even now, it still saying in stock. Will I still receive it? How can I know when?

1 SOLUTION

Accepted Solutions
by AnnNi Investigator
Investigator
Solution

Re: No info on tracker

Apparently the order was not made properly. Not sure what happened, but the ee upgrade team is now helping. Thanks

5 REPLIES 5
by Brilliant Contributor
Brilliant Contributor

Re: No info on tracker

Hello @AnnNi ,

 

Welcome to the community,

 

I would suggest you ring customer service to find out what is happening to your order, as they are the ones, who can tell you what is going on, there is no account access here in the forums.

by
EE Community Support Team

Re: No info on tracker

Afternoon @AnnNi

 

Thanks for coming here.

 

If you get in touch with our Mobile care team on 150, they will be able to get your order looked into and give you an update. 

 

Let us know how you get on.

 

Leanne 🙂

by AnnNi Investigator
Investigator
Solution

Re: No info on tracker

Apparently the order was not made properly. Not sure what happened, but the ee upgrade team is now helping. Thanks

by
EE Community Support Team

Re: No info on tracker

Thanks for coming back and letting me know @AnnNi

 

Hope you get your phone soon 🙂

by Brilliant Contributor
Brilliant Contributor

Re: No info on tracker

@AnnNi , glad you got it sorted and hope you get your item soon, wondered whether it was something like that and thank you for coming and letting us know.

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