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No delivery confirmation after 2 days

Chxrlie
Investigator
Investigator

I ordered a new phone (Google Pixel 3) 2 days ago and even though it says it's in stock, I haven't had an email or text about it being dispatched yet when it said usually dispatched within 1 day... how long is it going to take? If I could pick it up from a store today I would do that instead of waiting for delivery, but I couldn't find a number to call about it. I need it ASAP because my old phone is dying.

5 REPLIES 5
James_B
EE Community Support Team

Hi @Chxrlie,

 

Welcome to the EE Community.

 

Which model did you order?

 

Thanks

 

James

Google Pixel 3 "not pink" 64GB

James_B
EE Community Support Team

Hi @Chxrlie,

 

Was it the standard Pixel 3 or the XL?

 

Thanks

 

James

Standard Pixel. It still says it's in stock! 

James_B
EE Community Support Team

Thanks for confirming @Chxrlie

 

Please get in touch with customer services so we can take a quick look at your order.

 

James