No confirmation or tracking on new phone

[Alanna98]

I upgraded my phone 2 days ago and havent gotten a confirmation email or text to say when it would be delivered can someone please help 

[Christopher_G]

Hi @Alanna98

Welcome to the community. Thanks for ordering. 🙂

What did you order?

Did the email go to your spam/junk folder?

Chris

[Alanna98]

Hi no i checked them and nothing there i orderd the iphone xs max in gold

[Christopher_G]

Is it definitely the iPhone XS Max that you ordered, @Alanna98?

Chris

[Alanna98]

Hi yea i had acc done it over a phone call thats the one i picked should i ring if that be easier?

[Christopher_G]

I can't see any stock for the iPhone XS Max, @Alanna98

Yeah, it might be best to call and check your order.

Let me know how you get on.

Chris