cancel
Showing results forย 
Showย ย onlyย  | Search instead forย 
Did you mean:ย 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Newbie help

Gemini_61
Investigator
Investigator

๐Ÿ™‹๐Ÿปโ€โ™€๏ธ Hi everyone...new to all this. Asking for advice please, I think I've placed an order (receiving tomorrow), but "think" I've ordered the wrong thing ๐Ÿ™ˆ๐Ÿ˜‚. My contract for just broadband, so I can watch tv and have wi-fi on my phone and computer. Comes to an end and been recommended to EE. Placed the order for 

Screenshot_20200629-004125_Email.jpg

 

Screenshot_20200629-004125_Email.jpg

...is it wrong please, before I cancel my previous broadband ๐Ÿค”

1 SOLUTION

Accepted Solutions
XRaySpeX
Grand Master
Grand Master

You've ordered a mobile BB router on a contract. I think. Is that what you want? You need 1 to have mobile BB at home.

 

There is no mention of a monthly cost for your data plan. I think it should be ยฃ20 pm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

You've ordered a mobile BB router on a contract. I think. Is that what you want? You need 1 to have mobile BB at home.

 

There is no mention of a monthly cost for your data plan. I think it should be ยฃ20 pm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
๐Ÿ™ˆ I need broadban for my computer and tv box...I've ordered the wrong thing then ๐Ÿ˜ข. What else would I need or what would I need instead please? Knew I should'nt be allowed out alone ๐Ÿ˜‚๐Ÿคฃ

Sent from my Samsung Galaxy smartphone.

Why do you think that you've ordered the wrong thing? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Sorry, but I'm non the wiser ๐Ÿ™ˆ, If I'm right in thinking...I wont be able to get wireless broadband with just this alone...is that right? Am I understanding that I'll also need a sim then?

My current provider supplied me with a hub that just plugs into the mains and conected to fibre by way of a cable they fitted. I 'assumed" that what I've ordered would do the same ๐Ÿค”. I don't understand any of this sort of thing ๐Ÿคช๐Ÿ˜‚

What you had before was fixed Home BB over a landline. This will do much the same job but over the EE mobile network.

 

This mobile router connects to your devices by WiFi as its name implies. It comes with a SIM so it can connect to the EE mobile network. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Ahhh lol, so I "have" ordered the right thing ๐Ÿค”. It's just witj you saying that you could'nt see a data plan with it, thats why I thought I had ordered the wrong thing ๐Ÿ˜‰. I have a contract phone with another company ๐Ÿ™Š, but connect it wireless when I'm hรฒme. This that I've ordered, is going to be for emails, surfing etc on my mac/ipad and watching tv on my android box....so this will do that then...so sorry if I came across wrong, just I have a really difficult time with things like this...it just all goes over my head ๐Ÿคฏ ๐Ÿ˜‚

I meant that I couldn't see a data plan in the part of your order that you posted. As it's a contract it must have a data plan. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)