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31-05-2020 10:20 AM
Hi there I have ordered my new upgrade phone 3 days ago . So far I haven't heard anything from EE to say when it will be delivered, which I requested to be sent to my home address. I can't even get in touch with them.
31-05-2020 11:22 AM
31-05-2020 03:38 PM
Hi @Jake6497
Welcome to the community.
Did you receive a confirmation email?
Could you let me know what phone you ordered?
Speak to you soon 🙂
Leanne.
31-05-2020 03:53 PM
Hi there, thank you for trying to help me. I managed to ring EE through a number someone put on here earlier. It turns out that my order didn't even go through! I now have to wait for them to call me back tomorrow which is extremely difficult because I am at work, so it isn't going to go down very well me having to take a phone call, but nothing i can do about it, but very exasperated by it all. I want to order a Huawei P60. Many thanks for your help though, very much appreciated xxx
31-05-2020 04:16 PM - edited 31-05-2020 04:17 PM
Hi @Jake6497
I am very sorry to hear this.
I hope you get this sorted tomorrow, let me know how the call goes if you can 🙂
Leanne.
02-06-2020 03:20 PM
Hi Leanne
You wanted to know how I got on?? Well day two waiting for the phone to ring but nothing. I have sent a second message requesting EE to ring me, but so far nothing. So its looking like no new upgrade for me 😔
02-06-2020 03:29 PM
Hi @Jake6497
I am very sorry to hear you have not had a call.
If you give us a call on 150, our Mobile Care team will get this looked into for you and give you an update on your upgrade.
Hope you get this sorted.
Leanne.
02-06-2020 03:38 PM
Hi Leanne
What time are you open till? I am currently at work till 5pm. I tried that number the other day and it just said it was closed. Thank you for trying x
02-06-2020 03:45 PM - edited 02-06-2020 03:46 PM
Hi @Jake6497
The Mobile Care team are available 8am - 9pm (Mon to Fri) and 8am - 8pm (Sat & Sun).
Thanks 🙂
Leanne.
03-06-2020 11:40 AM
Hi Leanna
I finally got through and I now have a new phone being delivered today !! I also got a good deal, so very happy now, thank you for all your help, very much appreciated.
Many thanks
Tammy