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New phone order tracking

hdavidso
Investigator
Investigator

I bought a new phone from ee.co.uk on Friday and was informed it would be delivered on Monday. No phone. No tracking details. No information is available.

 

Why such a claim to take my money and business, and now nothing? Why have a tracking website feature if it doesn't work?

 

I'm starting to worry about my choice of EE.

 

Is there anyway I can find out the status of my new phone?

2 REPLIES 2
hdavidso
Investigator
Investigator

it looks like there is an inability to deliver to a delivery address despite confirming on my receipt a delivery address

now I'm getting told it got returned because no-one accepted it at my billing address.

 

is this ee in general, or am I lucky?

 

so now I'm told that my new account will be shut down unless I can get to a store, (15 miles away) and collect a phone before that happens, despite the next appointment being next week

 

the store doesn't have the phone I ordered, but hey