New order

[Beckameliax]

Ordered a new phone on wednesday still havent heard anything that its being shipped? Usually takes 7 days and its been 5 days?

[Chris_B]

@Beckameliax   Give customer services a call about this as you should of received tracking information by now. 

[Beckameliax]

I have tracked it it says its still waiting to be dispatched but its been 5 days

xxxxx xxxxxx xxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[Leanne_T]

Hi @Beckameliax

Thanks for posting 🙂

What phone have you ordered?

Also, did you order online, over the phone or in store?

Leanne 🙂

[Beckameliax]

Hi ,

It was the iphone xr black and i ordered it online

Becky Amelia Stone

[Christopher_G]

Hi @Beckameliax

Welcome to the community and thanks for ordering.

I've checked stock levels and both versions of the iPhone XR in black are in stock and expected to be dispatched within 1 day.

I recommend giving our Mobile Care team a quick call, just to check everything is OK with your order.

Let us know how you get on.

Chris